My Experience

November 2019 – Present

Position: IT Engineer

Job Roles

Position: IT Network & Communication Engineer

From: June 2012 – Nov 2019

Job Descriptions

• Configuring & Managing firewall in different offices (Dubai, Muscat, Malaysia, Singapore & Saudi).

• Updating firmware and making necessary configuration changes when required.

• Configuring & Managing Data & Voice Network Switches in different Offices.

• Configuring & Managing Netgear Access Points both Standalone AP’s.

• Configuring access points with Radius server.

• Configuring & Managing Cisco AP’s (converting CAPWAP to ME & Configuring and adding to Radius).

• Supporting SDWAN Provider in installing and making the necessary changes on the Site SDWAN Device.

• Prepare & Plan network & Connectivity with Equipment diagram when setting up a new office.

• Organize everything for the office to be fully functional.

• Managing & Monitoring HP SAN & Synology NAS storages. Replace hard drive when required.

• Managing & Monitoring Hyper V & VMware servers and change allocated resources when system needs.

• Managing Helpdesk Tickets (Local Office and Supporting international Offices)

• Managing File Servers and Domain controllers in Local & Cloud Servers.

• Installing Windows server updates and scheduling system restart without affecting staff.

• Installing Windows 10 Updates and Lenovo System updates and making sure all system are fully up to date.

• Updating all IT Equipment’s with Latest firmware Updates (Switches, WAP’s, Printers, Firewalls)

• Providing IT support to Dubai, Muscat, Malaysia, Singapore & Saudi users.

• Providing IT support to UK & US offices and teammates to complete the task on time.

• Monitor Site-to-Site network link quality & Speed.

• Raise issue with ISP Providers according to Office location.

• Contacting MPLS provider (GTT) in case of any Latency issue.

• Managing printers via group policy for all offices and make changes when required.

• Configuring Network scanners and allow access to users.

• Sending Starter/Leavers/Movers form to the concerned Team leader or Director and submitting to helpdesk for processing.

• Setting up User account in Active Directory & Create mailbox account.

• Enable access to file servers, Proof point account, shared folders & restricted folders on the server

• Add to email signature & VPN access groups and deleting the same for Leavers.

• In case of movers, move the concerned account to the required OU.

• Creating outlook calendars for Software Booking, Meeting Rooms & Teams.

• Create & Update email signature template on Xink Portal and run the script to push the updates to user machines.

• Create Skype for Business account for new starters and deleting account for leavers.

• Setup Mitel/Shoretel Account for Telephony purpose and assign a desk phone to each user.

• Create Mitel mobility account for Senior staff (Approved by Director)

• Create folders in Egress for File sharing and help users in accessing & sharing contents with clients.

• Maintaining spreadsheet with all software license details and request quote and proceed with renewal before expiry.

• Purchase software’s as instructed by Director and getting concerned approval.

• Raise PO and Submitting Invoice to the Accounts departments for processing payment.

• Maintaining IT equipment’s Asset log.

• Requesting Quote and renewing Servers Carepack before expiry.

• Purchase IT accessories & Office Consumables from local Suppliers.

• Ordering Laptops & other equipment’s through ACSL and contacting local ACSL supplier regarding delivery.

• Contacting Lenovo for any warranty claims.

• Managing proofpoint (Email Security) and help our staff to identify spam emails and release filtered emails.

• Managing Sophos day to day logs and scanning machines those virus updates are out of date.

• Contact users whose machine got flagged by any virus or Malware notification and take appropriate action.

• Managing USB device access & restriction.

• Managing Door access controller Issues new cards to staff, Printing Cards, checking log.

• Test the device health and take backup of database at regular intervals.

• Maintaining & monitoring Daily and Weekly full back up using CA Arc Serve & Rubrik backup software.

• Help staff in restoring the file in case of accidental deletion from the file server.

Position: IT Engineer

From: March 2008 – May 2012

Job Descriptions

• Manage and administer Hardware and Network related problems around four hundred Users.

• Installs and maintains hardware and software products and configure pc and network equipment according to standards.

• Maintaining Security, Sharing And Accessing Files and Folders.

• Domain and Work Group maintenance for all and solving the users related problems.

• Installation and Troubleshooting Microsoft Applications.

• Remote Desktop support for all departments using remote desktop and net meeting.

• Configuring and Troubleshooting all LAN and networks related issues.

• Installation and Maintain Network printers in all departments.

• Manages and monitors servers.

• Configuring Routers with access restriction and policy.

• Connecting, Configuring & testing Network Printers & Plotters.

• Provides Technical support & product updates to users.

• Implementing, Monitoring &Troubleshooting Network Protocols and services.

• Scheduling hardware and operating system changes and up gradation.

• Software packages installation, upgrading and maintenance.

• Restricts Users from accessing Internet and shared folders through Security and Permission Settings.

• Identifies, evaluates and corrects hardware and software problems.

• Analyze user requirements.

• Implementing system and its security monitoring.

• Finalization of documentation manuals and training to users.

• Provide support and details for I.T purchasing proposals.

• Ensure focus on users requirements throughout the project and maintaining a good customer relationship.

• To manage any additional assignment given by the IT Manager.

• To finalize specification of the hardware needed to run the application system.

• To plan, supervise and provide technical support for site offices/head office I.T operation and perform related work.

• Incorporating new, and upgrading existing systems.

• Periodic checking, analyzing and implementation of fault systems.

• Performing periodic backup of data.

• Adding and deleting network users.

• Making sure that virus protection software is up-to-date, and cleaning any viruses that infect staff computers.

• Training and assisting staff in using hardware and software efficiently.